RETURN & EXCHANGE POLICY

Our Return & Exchange guide is here to keep things fuss-free, fair, and fashion-forward so you always feel confident shopping with us.

STANDARD SIZING ORDERS

  1. We accept/returns for standard sizing (XXS, XS, S, M, L, XL, XXL) orders as in the following terms:
  2. Return/exchange requests must be made within 7 days of receiving your order via WHATSAPP CONCIERGE or email.
  3. To qualitify, the order must be in it's original condition, unused, with tags intact & original packaging, free from any damages such as stains, perfume marks or any signs of wear.
  4. Once your order reaches us, our team will inspect the garment carefully & based on it's condition, your return/exchange request will be processed (store credit or exchange).
  5. Exchanges are eligible only for a different size of the same garment.
  6. We do not offer a refund policy. All returns are processed as store credit.

CUSTOMIZED ORDERS

  1. Any piece/garment made under specific measurements or specially crafted for you is not eligible for return/exchange.
  2. In case of sizing issues on a custom garment, we will be happy to help you fix it, but the shipping cost to & from us will be borne by the customer.
  3. We strongly recommend providing accurate measurements before confirming your custom order to avoid any issues later.
  4. This applies to orders with:
  • Custom measurements
  • Custom design requirements

DAMAGED/INCORRECT ITEMS

  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
  • Send us a picture of the incorrect/damaged item via Whatsapp Concierge or email.
  • Once confirmed, we will inspect/replace or repair the item at no extra cost.

ITEMS NOT ELIGIBLE FOR RETURNS

  • Items that are bought on final sale.
  • Personalised items.
  • Custom-made items.
  • Gift Cards or promotional items.

HOW TO PLACE RETURN/EXCHANGE REQUEST

  • Contact us via Whatsapp Concierge or email, provided in the "contact us" page, within the mentioned eligible period.
  • Share your order details & reasons for your return/exchange request.
  • Our team will guide you through the next steps for processing your request.
  • Please note you are putting in a request under the mentioned eligible period, later than those might not be accepted.

Still have questions? Drop in.

Reach us via Whatsapp Concierge or email provided in the "CONTACT US" section.

EFFECTIVE AS OF: 1ST SEPTEMBER 2025